Frequently Asked Questions

Please bring your health fund card if you have private health fund cover, along with details of any medications, medical conditions or allergies that may be relevant.

If you have recent dental X-rays or records from another dentist, you are welcome to bring them along or arrange for them to be transferred before your visit.

Your dentist will start by discussing your dental concerns, your medical history and what you would like help with.

Depending on the reason for your visit, the appointment may include a dental examination, X-rays or other imaging where clinically appropriate, and a discussion about your oral health and suitable next steps. If you are attending for a first check-up and clean, the New Patient Offer explains what your visit may include.

Not necessarily. Your dentist will recommend X-rays only where they are clinically appropriate, such as to help identify conditions that cannot be seen during a visual examination.

Your dentist will explain why a particular X-ray is being recommended before it is taken, and you can ask questions at any time.

If further treatment is recommended, your dentist will explain the findings and the available options.

Where appropriate, the team will provide a personalised treatment plan outlining the recommended treatment and associated fees, so you can consider your options before proceeding. You are welcome to ask questions or take time to decide.

The cost depends on the type of appointment and the treatment required. The team aims to provide clear information about fees before treatment proceeds.

Where further treatment is recommended, the expected costs will be discussed with you and a treatment plan provided where appropriate. General fee information is available on our fees page.

Yes. We accept patients with private health funds and can process eligible health fund claims at the clinic.

The amount your health fund contributes depends on your individual policy, level of cover and remaining annual limits, so it is worth checking your cover before your visit.

Health fund rebates vary depending on your insurer and your level of cover.

Where possible, our team can assist with processing your claim at the clinic. Your health fund is the best source for confirming your individual benefits and annual limits.

Yes. A range of third-party payment options may be available, depending on eligibility and the treatment being considered.

The team can explain which options may apply to your visit and how they work.

Absolutely. Please let us know if you feel nervous about dental treatment. Our team can take the time to explain what is happening, answer your questions and work at a pace that helps you feel more comfortable.

If you have had a difficult dental experience in the past, you are welcome to tell us when you book, or speak privately with your dentist at your appointment.

Yes. Your comfort and communication are important. If you need a break or want your dentist to stop at any time, simply let them know.

Your dentist can also agree on a simple hand signal before treatment begins, so you can pause the appointment whenever you need to.

In most circumstances, you are welcome to bring a family member, carer or support person to your appointment.

If you would like someone to accompany you into the treatment room, let the team know when you book so they can help with the arrangements and any privacy considerations.

Yes. If you are experiencing toothache, swelling, a broken tooth, dental trauma or another urgent dental problem, contact Dapto Dentists as soon as possible and we will do our best to arrange an appropriate appointment.

An urgent appointment may focus on assessment, pain relief, stabilisation or referral, rather than completing all treatment on the day.

If an adult tooth is completely knocked out, handle it by the crown rather than the root and avoid scrubbing it. Seek urgent dental care immediately.

If possible, keep the tooth moist while travelling to the dentist. Chipped, broken or loosened teeth, or cuts to the lip or gum, can also need prompt assessment; the care needed depends on the injury.

Seek urgent medical attention if facial or neck swelling is affecting your breathing or swallowing, if there is uncontrolled bleeding, severe facial trauma, a suspected jaw fracture or a serious head injury.

Website information cannot assess urgent symptoms. If you are unsure how serious a symptom is, seek appropriate urgent medical advice.

The ideal interval varies from person to person, depending on your oral health, medical history and risk factors.

Following your assessment, your dentist will recommend a recall interval that is appropriate for you and let you know when to book your next visit. For many people this is around every six months.

Yes. You are welcome to arrange an appointment to discuss an existing diagnosis or treatment recommendation.

Bring any relevant X-rays, scans or treatment plans if they are available. Your dentist will carry out an independent assessment before providing advice.

Yes. With your permission, dental records and X-rays can generally be transferred between dental practices.

Contact the team if you need help arranging a transfer before your appointment. Let them know which practice holds your records and they can advise on what is needed.

Yes. There is a dedicated carpark at the rear of the building, with access through Mall Lane.

If you need directions or help planning your visit, the team can talk you through the best way to reach the practice when you book.

Yes. The clinic is accessible for patients using wheelchairs.

If you have mobility or accessibility needs, let the team know when booking so they can help with entry and any other practical arrangements for your visit.

Yes. Dapto Dentists is accredited with QIP (Quality Innovation Performance), an independent organisation that assesses quality and safety in health practices.

Accreditation involves regular assessment of how the practice operates, including its systems for safe, quality care. Our team is happy to answer any questions about what this means for your visit.