Check Up & Clean Gap Free or Capped at $150 – Valued $350*

You may be eligible for our gap-free offer if you are a health fund member and meet the applicable criteria. Eligibility depends on factors such as your level of cover and available limits, which determine whether your appointment can be fully covered with no out-of-pocket expense.

To be eligible, the following must apply:

• You have private health fund cover that includes general dental services. This type of cover will include dental check-ups, cleans, fluoride treatments, and other preventive care.
• Your health fund still has benefits available for the dental services included in the New Patient Offer. If your annual dental limits have already been used, you may not qualify for gap-free cover.
• The amount your health fund pays is enough to cover the total cost of your visit. If it covers only part of the fee, you’ll be required to pay the difference.
• You bring your health fund card to the appointment. This allows our team to process your claim on the spot and confirm whether any out-of-pocket payment applies.

When you arrive, our team will check your health fund details and clearly explain what is and isn’t covered. We're here to make the process simple, transparent, and stress-free.

If your health fund doesn’t contribute to the appointment, you can still access the New Patient Offer. The full appointment is available for a capped fee of $150 when dental cover isn’t included, or your limits have been reached. This includes a comprehensive check-up, clean and scale, fluoride treatment, and X-rays. You’ll also receive a tailored treatment plan at a capped fee. 

Yes, you are welcome to book an appointment even if you do not have a health fund. Our New Patient Offer is available to all new patients and provides access to professional dental care at a clear, fixed cost. This offer is designed to deliver transparency and peace of mind, with no unexpected fees or the need for private cover.

At Illawarra Dentists, we believe everyone deserves access to quality oral care, whether you're with a health fund or not. The capped fee of $150 includes essential preventive services to help you maintain your dental health. Booking is easy, and our friendly team is here to support you at every step.

Understanding potential costs upfront is important, especially when planning your first dental visit. The New Patient Offer is designed to be accessible and transparent, but in some situations, out-of-pocket expenses may apply. Here’s what to consider before your appointment:

• Patients with a health fund that includes dental cover and remaining limits generally won’t have any out-of-pocket costs. We can process your claim at the clinic on the day of the appointment using your health fund card.
• If your health fund doesn’t contribute to the appointment, you can still access the full offer for a capped fee of $150. This gives you a clear, fixed cost without needing private cover.
• Any additional services that fall outside the offer, such as fillings, further imaging, or follow-up appointments, may involve additional charges. You’ll always receive a clear explanation and a personalised treatment plan before any extra care is provided.

Our team is here to help you feel fully informed about your options. If you have questions before your visit, feel free to contact us so we can walk you through what to expect.

This offer is exclusively available to new patients attending their first appointment with us. It’s designed to provide accessible preventive dental care as you begin your journey with our clinic.

If you are a returning patient, we are equally committed to supporting your ongoing care. Our team will guide you through your treatment options, current fees, and available payment options to help you plan your next visit with confidence.

Preparing a few important items before your first dental appointment is helpful. It allows us to provide safe, efficient, and personalised care from the moment you arrive. It also helps us gather the information needed to make your visit as smooth and productive as possible.

1. Health fund card: If you have a health fund that includes dental cover, bringing your card allows us to process your claim on the spot. This can reduce or eliminate out-of-pocket costs, depending on your level of cover and remaining limits.
2. List of current medications: Some medications may affect your oral health, healing response, or the suitability of certain treatments. A current list helps your dentist make safe and appropriate treatment decisions, especially if prescriptions or anaesthetics are involved.
3. Medical history details: Understanding your general health is an important part of providing dental care. Please be ready to share any relevant medical conditions, allergies, past surgeries, or ongoing treatments. This information helps us adapt our approach if needed.
4. Recent dental records or X-rays: If you’ve had recent dental care at another clinic, previous records or X-rays can offer helpful background and save time. While not required, bringing them can help your dentist assess changes in your oral health more accurately.
5. Questions or concerns: Your first visit is a great opportunity to ask about any dental concerns, treatment goals, or preferences. Whether you’re feeling uncertain about dental care or planning future treatment, we’re here to listen and support you without pressure.

Bringing these items allows us to provide care that’s efficient and tailored to you. If you’re not sure what to bring or have any questions before your appointment, feel free to contact us. We’re here to help.

Digital X-rays are a valuable diagnostic tool that gives your dentist a better view of your oral health. They help assess areas not visible during a dental check-up and provide a more complete understanding of your oral health, supporting safe and personalised care.

Here’s how they’re typically used during your visit:

• Detect tooth decay between teeth: Some cavities develop in areas that can’t be seen with the eye alone. X-rays help us detect these issues early before they become more serious.
• Evaluate the health of supporting bone: X-rays give us a clear view of the bone structure around your teeth. This is especially important for identifying early signs of gum disease or bone loss.
• Monitor tooth and jaw development: For children, teens, or patients undergoing orthodontic treatment, X-rays provide valuable insights into tooth and jaw development. They help track how structures are forming, aligning, or changing over time.
• Identify underlying infections or root changes: Dental pain isn’t always obvious on the surface. X-rays help reveal problems at the root of a tooth that may be due to infection.
• Assist with accurate treatment planning: Whether you're receiving restorative work, preventive care, or considering future treatment, X-rays allow us to plan with improved precision.

Modern digital X-rays are fast, comfortable, and involve low radiation exposure. They allow us to explain findings clearly and guide your treatment decisions in real time.

Yes, after your oral examination is complete, your dentist will discuss any findings with you. A personalised treatment plan will be provided if further care is recommended. This plan outlines your oral health status, recommended treatment options, and the purpose of each step. It’s designed to help you understand your options and feel confident about the next steps.

We take the time to explain everything clearly and answer your questions. If no treatment is needed, we’ll let you know and offer tailored advice on maintaining your oral health between visits. At Illawarra Dentists, our goal is to support your long-term well-being with dental care that’s honest, clear, and personalised.

Most new patient appointments last approximately 40 to 60 minutes, depending on your individual oral health needs and any findings during your examination. This time allows for a thorough dental check-up, professional scale and clean, fluoride treatment, digital X-rays, and the development of a personalised treatment plan.

We never rush through your dental care. At Illawarra Dentists, we take the time to explain each step and answer your questions clearly. Our goal is to help you feel comfortable and supported throughout the entire appointment.

Yes, you're welcome to reschedule or cancel your appointment if your plans change. We understand that unexpected situations can come up, and we aim to make the process as easy and flexible as possible.

Providing advance notice—ideally at least 24 hours—is greatly appreciated. It allows us to offer your time slot to another patient who may be waiting for care. If you need to make changes, simply contact our reception team by phone. They’ll assist you in finding a new time that works for you and can answer any questions about your rescheduled visit.

Letting us know in advance also helps us manage the appointment schedule more effectively. This allows us to continue delivering care to all patients in a timely and considerate way.

Yes, the New Patient Offer is available for children. It applies when the included services are appropriate for their age and oral health needs. A dental check-up, cleaning, fluoride treatment, and X-rays can be beneficial for monitoring growth and maintaining healthy teeth during early development.

During the appointment, the dentist will assess your child’s individual needs. They will determine whether each part of the offer is suitable.  If any adjustments are needed based on age or comfort, we’ll explain the details clearly and adapt the care accordingly. This makes it a flexible and affordable way for families to get started with preventive dental care.